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General Student Complaints

General Complaints: Students with complaints regarding College operations not otherwise covered in the prior sections should report their concerns to the Executive Dean, Student Services or his/her designee. The following procedures shall apply.

Procedures:
• The Executive Dean, Student Services or his/her designee will receive a student’s verbal or written complaint. The Executive Dean, Student Services or his/her designee will consider the merit of the complaint and will take any action considered appropriate or necessary. At this level, the student has the right to remain anonymous.

• If the student’s verbal or written complaint is not resolved to the student’s satisfaction and the student wishes to continue to pursue the complaint, the student must submit a request in writing to the Executive Dean, Student Services or his/her designee requesting further resolution. The written request must include the specific nature of the complaint, reasons for filing the complaint, and specific remedy requested. At this level, the student may no longer remain anonymous. The Executive Dean, Student Services or his/her designee will seek a resolution by using the following means:

• Contact the appropriate College employee who is responsible for the College operation complained about and arrange a meeting between the parties involved to discuss a possible resolution. The written complaint will be forwarded to all appropriate parties involved in the conflict prior to the meeting. Should resolution not be reached, the Executive Dean, Student Services or his/her designee will review the complaint and all supporting material and render a written decision regarding the complaint with rationale.

Appeal Process:
• In the event that the Executive Dean, Student Services or his/her designee is unable to resolve the complaint, the complaint will be forwarded to Vice President, Instruction or his/her designee for review and action. The determination of the Vice President, Instruction or his/her designee shall be final. No further appeal will be considered.

Limitations:
• Student complaints shall not be the basis for any discipline against a supervisor, staff member, or faculty member so long as there is no evidence of unfair treatment of the student or discriminatory practice against the student.