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Complaint – General Student

LMC is committed to providing a positive environment and educational experience for students. The College has clearly stated policies and procedural options that are available to students outlined in the College Catalog, Handbook and on the website to address academic and nonacademic disciplinary and behavioral type issues. Grievance procedures related to sexual harassment, civil rights, Title IX, and disability concerns can be found in the College Policies section of the College catalog or directed to the Assistant Director of Human Resources and Diversity in Room A-305, 269-927-8102.

Students having a complaint against faculty, staff, or administrative offices should first confer with the instructor, staff member or administrator in an effort to resolve issues through the Student Appeal Process and Complaint Resolution procedures.

Students with other general complaints regarding College operations not otherwise covered in the above procedures should report the complaint formally, in writing, to the Executive Dean of Student Services, located at LMC, 2755 E. Napier Avenue, Benton Harbor, MI 49022.


Institutional Records of Student Complaints


Formal Complaint:
Typically, a formal complaint is a written allegation of an inequity. An inequity may involve either an academic or non-academic function of LMC. A request for decision-making is not a complaint. For example, a student requests a waiver of a course requirement. This is a request, but itself, is not a complaint. LMC denies the waiver, and the student appeals. Once again, if this appeal is merely a request to reexamine the decision, it is probably not a complaint. If, however, the student alleges some type of personal injury from the decision or the student points out procedural unfairness or accuses the decision-making process of being unfair, this appeal may probably now be considered a complaint.

Resolution of a Formal Complaint:
1. A student seeking resolution to a formal complaint must submit a written request which includes the specific nature of the complaint, reasons for filing the complaint, and specific remedy requested to the Executive Dean of Student Services.

2. The Executive Dean of Student Services will consider the merit of the complaint and will take any action considered appropriate or necessary. If applicable, the Executive Dean of Student Services records the receipt of a complaint in the Student Complaint Log and refers the complaint to the appropriate LMC official.

3. The LMC official in receipt of a referred complaint from the Executive Dean of Student Services has five school days to schedule a meeting of the individual(s) involved in that complaint. If a satisfactory resolution is concluded, then the LMC official who received the complaint notifies the Executive Dean of Student Services that the complaint has been resolved, and an appropriate entry is recorded in the LMC Student Complaint Log.

4. If a satisfactory resolution to a complaint is not concluded, then the College official who received the complaint refers the matter back to the Executive Dean of Student Services for further review. The Executive Dean of Student Services has five school days from the receipt of an unresolved complaint to schedule a meeting of the individual(s) involved in that complaint. The decision of the Executive Dean of Student Services will constitute the final resolution of a formal complaint. No further appeal will be considered.

Formal Complaint Log
Formal complaints will result in an anonymous entry to the LMC Student Complaint Log. The Log is available for review by college staff, representatives of accrediting agencies, and by other, appropriate outside agencies. The names of any individuals involved in a complaint (including the names of any student(s) or LMC staff directly involved) are not part of the Log. The LMC Student Complaint Log will include the following information:

A. A description of the complaint

B. The date the complaint was received

C. The category of the complaint (discrimination, sexual harassment, etc.)

D. Steps taken to address the complaint

E. The disposition of the complaint, including referral to an outside agency

F. Any external actions initiated by a student and related to a given complaint

Maintenance of the Complaint Log
LMC will maintain, at a minimum, records of complaints for a two-year period. The Executive Dean of Student Services will maintain the LMC Student Complaint Log. Accrediting agencies and other, appropriate outside agencies will be able to review the Complaint Log in conjunction with accrediting visits and self studies.

Notice to Students
Complaint resolutions procedures are published on the LMC website, in the College Catalog and College Handbook and orientation courses. Students can get hard copies at any LMC Student Information Center location.