Workforce Training Institute
Continuing Education for Career Growth
Customer Service
Handling Customer Complaints
Customers that complain can be a blessing in disguise! Learn how
to handle customer complaints and how to respond to a terrible
situation, turning it into a golden opportunity for your business.
Register Now!
Instructor: Lisa Goolsby
Date: Friday, March 9, 2007
Time: 11:30 am - 1 PM
Place: M-TEC at Lake
Michigan College
Room: MT134
Cost: $29
CRN: 60097
Knock Your Socks Off Service Lunch 'n' Learn
Customer service drives the success, or failure, of your company
and its employees. The course covers the fundamental principles
of "Knock Your Socks Off" customer service. Become a
savvy service professional in exceeding your customers' satisfaction
level and have fun too. Lunch will be provided. Register
Now!
Instructor: Lisa Goolsby
Date: Friday, April 13, 2007
Time: 11:30 am - 1 pm
Place: M-TEC at Lake
Michigan College
Room: MT134
Cost: $29
CRN: 60096
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