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Technology assistance for students, faculty, staff and guests.

Experienced Telecommunications Coordinator with a demonstrated history of working in the higher education industry. Skilled in Camera Operation, Streaming Media, Adobe Creative Suite, Editing, and Creative Writing. Strong information technology professional with a Master Degree of Arts focused in Radio. Television & Motion Pictures and Library Science, Bachelor of Arts & Associate Degree focused in Library Science & Automotive Restoration from McPherson College.

Coordinator of Telecommunication Services
Information Technologies Department
Lake Michigan College · Full-time
Mar 1987 - Present ·
Benton Harbor, Michigan, United States

I am currently part of the Lake Michigan College's IT Service Desk team. Responsibilities include Service Desk Response Team, Inventory Control, Desktop Printers, MFP/Copier Fleet, Deployment of Computer Labs and Desktop Computers, Digital Signage System, Zoom Deployment, Multimedia Support and Video Surveillance System. I have previously operated and managed the now discontinued Louis and Frederick Upton Telecommunications Center located within Lake Michigan College's Mendel Center for Arts and Technology. The UTC was comprised of a Two-Way Interactive Classroom along with a Video Production Studio. I ensured effective video production services, operation of two-way interactive distance learning classroom equipment/facilities located on the three of the College's campuses, telelearning activities, and multimedia in support of Lake Michigan College’s programs and services. I have also previously managed the College's media services and central duplication center.

PROFESSIONAL EXPERIENCE:
•Kane County IL, Information Technology Department (ITD)Desktop Support Specialist, 2018 to 2021
The Desktop Support Specialist extends technical support to all Kane County IL employees related to hardware, software, and networking and consults with other employees and identifies technology problems; they then propose or collaborate on solutions. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them. In this position, I was required to be aware ofand able to respond to changes in technology. The Desktop Support Specialist must be technologically savvy and focused on finding solutions to issues with technology and Information integration. Technicians receive trouble tickets raised by users through emails, telephones or in-person, as they are the single point-of-contact for any of the County Departments.

•US Department of Commerce (USDOC), Office of Export Enforcement (OEE) Special Agent, Chicago Field Office, 1998 to 2018

I have worked in Information Technology at LMC supporting the systems and applications used by the school since 2011. I graduated with a Bachelors of Computer Science from Grand Valley State University.

Derrick has 25 years of experience in Information Technologies in areas of Security, Cloud, Systems Administration, Desktop Management, and Project Management. He also holds the following certifications:

Amazon Web Services Certified Solutions Architect Associate
Amazon Web Services Certified Sysops Administrator Associate
Amazon Web Services Certified Cloud Practitioner
ITIL v4
ITIL v3
Certified ScrumMaster (CSM)™
Prince2 Agile Foundation
Microsoft Azure Fundamentals
Executive Management Certified (EMC)™
Project Management Essentials Certified (PMEC)™
Six Sigma White Belt Certified (LSSWB)™
CompTIA A+

Qualifications:

Associate's in Computer Information Systems - Lehigh Carbon Community College

Experience:

2020 - June 2022: Systems Analyst @ Lehigh Carbon Community College
2022 - Present: Banner Analyst / Enterprise Applications Administrator @ Lake Michigan College

Other Hobbies/Experience:
2019-2020 / 2022 - Present: Esports Broadcast Lead, Producer, and Manager @ Fireside Casts

IT Professional.

Dr. Scott L. Pratt brings a wealth of expertise as a Chief Information Officer (CIO), holding a Ph.D. in Psychology from Northcentral University. His academic journey includes a Master of Business Administration (MBA), reflecting his commitment to a multidisciplinary approach.

Beyond his educational achievements, Scott is a Certified Scrum Professional-Scrum Master (CSP-SM), showcasing his proficiency in agile methodologies and effective project management. His background in psychology adds a unique dimension to his role, enabling him to seamlessly integrate human behavior insights with technological solutions.

In his capacity as CIO, Scott strategically aligns information systems with organizational objectives, driving efficiency and innovation. His dynamic skill set and dedication to professional growth position him as a standout leader at the intersection of psychology and technology.

Cisco Certified Specialist/CCNP

Roger has 35 years of experience in areas of Server Administration, Systems Administration and Project Management.

Associates Degree in Engineering Electronics from Valparaiso Technical Institute

A.S. Computer Science

Jacob has 20 years of Experience in the IT field, as a Network Engineer, Systems Engineer, and Software Engineer. He also spent 6 with the US Army.