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ACADEMIC STUDENT COMPLAINTS - Lake Michigan College strives to resolve all student complaints in a fair and expedient manner. This policy and procedure pertains to complaints that involve instruction or academic matters. An academic complaint is any non-civil rights related complaint generated by an individual student concerning the work-related activities of a faculty member (e.g., grade dispute). Academic complaints may include, but are not limited to, issues regarding evaluations of academic work (e.g., examinations, quizzes, papers, final course grades, etc.), and/or failure of a faculty member to follow College policies and/or procedures as they relate to instruction or academic matters. Students who have complaints that involve issues that are general in nature and are not related to instruction or academic matters, such as complaints about non-teaching college staff, the parking lot, snow removal, bathroom maintenance, facility issues, etc., should refer to the Student Complaint – General Policy and Procedure.