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Sales and Customer Service Certificate of Achievement

Learn how to focus on the customer

Companies need employees with strong sales and customer service skills. The Sales and Customer Service certificate of achievement can help you start your career and place you ahead of the competition.

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Sales & Customer Service Track	Credit Hours
Business Administration 104, Salesmanship	3
Business Administration 105, Retailing	3
Business Administration 115, Principles of Customer Service	3
Business Administration 130, Professionalism in the Workplace	1
Business Administration 207, Small Business Management	3
Business Administration 261, Distributive Ed Co-op I, or Business Administration 262, Distributive Education Co-op II, or Business Administration 211, Principles of Management	3

Joe Zwiller

Business, Hospitality, and CIS Department Chair and Faculty

Education: University of North Carolina: Bachelor of Arts in Economics, 1998 Johns Hopkins University: Master of Business

Kristi Lafrenz

Faculty, Business/Marketing/Business Communications

Kristi Lafrenz develops and teaches marketing and communications courses for Lake Michigan College and Siena Heights Unive

Kyle Kelly

Faculty, Computer Information Systems

Kyle has more than 10 years experience teaching a combination of IT and Communication courses.

Course details and schedule

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